Applicable Products
Were run across an issue with Receiver for Mac where users cannot connect to our XenApp 6.5 farm if they have iPv6 enabled and are configured for a IPv4 and IPv6 dual stack scenario. It seems that many ISPs are now implementing consumer routers that issue both iPv4 and iPv6 addresses.
- NetScaler 11.1
- NetScaler 10.5
Symptoms or Error
Clients using Mac cannot connect to server after logging in using Citrix Receiver. The NetScaler was upgraded from version 10.5 to 11.1.
Solution
Changed Receiver policy to reflect Contains Citrix Receiver Only.
Changed persistence timeout on load balancing VIP to reflect 1440.
![Citrix Citrix](/uploads/1/2/5/8/125850296/760148426.gif)
Problem Cause
Session Policy for Receiver was configured as Contains CitrixReceiver && X-Gateway-Referrer Exist.
SourceIP Persistence Timeout was configured as 2 minutes.